We have been renting a hospital bed from Midwest Mobility for over a year now for my elderly grandmother, who is no longer mobile. Along with the bed, we also secured a low-impact mattress to prevent bed sores. Unfortunately, the mattress developed a tear, causing discomfort for my grandmother. I immediately contacted Midwest Mobility, concerned that it might take days to get a technician out to address the issue.
To my relief, that wasn’t the case. I spoke directly with the owner, who assured me that someone would come out the same day to alleviate my grandmother’s discomfort. True to his word, a technician arrived promptly, replaced the mattress, and even offered to offset some of the cost as a courtesy.
In a city with countless medical supply stores, Midwest Mobility stands out for its exceptional customer service. If you’re looking for a place where you can speak directly to ownership and have your needs understood and addressed quickly, Midwest Mobility is the one to call.
